Wednesday, April 28, 2010

Review: E&J Mason pumps + Intermix CS

Afternoon, lovies! Hope you've had a good week so far. I'm almost done with mine-- just a few hours tomorrow morning and it's off to Vegas! I feel like I've been talking about this trip and hyping it up for ages now and it's finally here. I've never been to Vegas, and it seems like such a "me" city (dressing up? Nice food? shopping and spending money? Ummm, yes), so I've just been pretty dern excited.

I wanted to quickly review my Elizabeth and James Mason pumps, which I snagged off on super-sale-- from $350 to $118! Not too shabby. I got them in the hot pink... mostly because that's all that was left. I took a major gamble because it was a final sale and I've never tried E&J's shoes, but fortunately they seem to run rather TTS and my normal 8.5 worked.

 (grainy iPhone pics are all I got!)

A few comments about this whole process are in order:

1. When I bought these, it was looking like there was no way they'd come before my trip. I ordered them on Thursday afternoon (last week) and decided against the upgraded shipping. After some thought, I started worrying... what if I really do want them for Vegas? I mean, they're freekin' Barbie doll heels. Perfect, right? So I call their online support line and a woman named Meryl answers. Apparently, she's their online support girl so you may have had contact with her if you've ever shopped Intermix and called customer service. She was fantastic... although she didn't promise me she could rush the shipping for free, she was super helpful and even plotted where she could ship them from so that they may get here faster. A day later, I check the UPS status, and it was originally scheduled for the 29th (would've been too late to make it with me on the trip) and was moved to the 28th (just in time!) No charges! So great.

2. They arrive on time today. I open the box and pull out the shoes to find what every girl dreads... an obvious floor model shoe. Scuffs on the heel, some dirt stains, and wear in the suede (some pilling). Ugh. These are final sale, and the damage wasn't enough to make me super mad or want to return them, but let's be honest... it's not what I expected. So I again call our friend Meryl. She was sweet and friendly as ever. She acknowledged it was their fault and searched for ways to help me out. After some time, she said 10% extra discount is all they could do and they would refund that money to my card immediately. Although 10% was only a little over $10, she was accomodating and acknowledged that because it's final sale, there isn't much she could do. But, they did something, and to me that counts. I've definitely been in spots before where they won't do anything and treat you like an ingrate for asking.

Overall, I am pleased with the purchase. Let's face it-- they would've been slightly scuffed the first hour on my feet anyway, so it's not a big deal. And they're pretty. And I plan on shopping Intermix again. All in all, a success, I'd say. :)


  1. Those heels are so Barbie and I love them. I'm glad you at least received some sort of accommodation from customer service.

    As for VEGAS - HAVE SO MUCH FUN!!!! Can't wait to see pics :)

  2. Gorgeous heels and a nice story of customer service, even though the end result wasn't 100% what you wanted.

    I'm so excited for you - I love Vegas! Have fun and take tons of pics to share, so we can live vicariously through you!

  3. wow they are some hot shoes! I love them!

  4. Great customer service Intermix! I love them. I think they are perfect for Vegas! Have fun girl! And report back!

  5. Those heels are awesome. They look even better once they're on your feet! I'm glad you have them in time for Vegas :)

  6. Love those shoes, they look fab on you!! Glad to hear Intermix has good CS too. Have fun in Vegas!!

  7. I really love those shoes. They will absolutely be a hit in Sin City! I love Vegas. Guaranteed great time! Just watch your alcohol intake ;) It gets tricky lol.

  8. Gosh! Drop dead GORGEOUS shoe! I adore the platform, they are so different.

    Have fun in Vegas!!!!

  9. amber's notebookApril 28, 2010 at 9:50 PM

    "I mean, they're freekin' Barbie doll heels" You know I'm sold after that line!!

  10. Those heels are smokin' hot- love them!

    Have fun, Justine!

  11. They really are the perfect Barbie shoes! That's a shame they weren't what you expected, but I'm impressed with how accommodating CS is.

  12. I have been eyeing those elizabeth and james pumps! they are so cute on you!

    Love the blog, always fun to find another dallas fashion blogger.